For New Patients
Information for New Patients
What to expect before, during, and after your first appointment.
Before your first appointment
- 1
Referral is received
From your family physician or primary care provider.
- 2
Referral is reviewed and triaged
The team reviews available information to determine the appointment length and prepare for your visit.
- 3
Reception contacts you
To schedule your appointment and confirm your preferred pharmacy.
- 4
Pharmacy may be contacted
With your consent, to obtain a current medication list.
- 5
Physical health information reviewed
Your family physician may be contacted for further information.
- 6
Investigations reviewed
Recent blood work and other relevant investigations are reviewed where available.
- 7
Clinical team prepares
All available information is reviewed in advance so your assessment is informed and personalized.
At your first appointment
- A comprehensive mental health assessment.
- Appointment length varies — typically two hours; may range from one to four.
- Breaks are available; please communicate your preferences.
- Environmental adjustments where possible (e.g. dimming room lighting).
- A support person may attend, if you wish.
- You may bring water or personal items for comfort.
- A collaborative initial treatment plan will be developed.
- On occasions, if your condition is complex or multiple, or your first appointment requires more time, you will be scheduled for an additional consultation on another day to delve into those matters or agree on your treatment plan with Dr. Udo.
What to bring
- Valid OHIP health card.
- Current and past medication list.
- Family physician contact details.
- Insurance information, where relevant.
- Notes about your symptoms, concerns, and treatment goals.
After your appointment
An initial treatment plan, outlining recommended next steps, is typically sent to your family physician within approximately three hours of your appointment.
A comprehensive assessment report — providing a detailed record of your consultation — is reviewed for accuracy and then shared with your family physician (and other healthcare professionals where you have consented). This usually takes 1–3 months.
From time to time, insurance providers or third-party agencies may request access to your health information. With your consent, these requests are processed; administrative fees may apply and payment may be required prior to release. This is not covered by your health card.